The rise of artificial intelligence (AI) is transforming the automotive industry big time, especially when it comes to voice AI. This technology is gradually leading to vehicles becoming more connected, personalized, and autonomous.
What is voice AI?
To put it in a nutshell, it’s a technology that lets machines understand and respond to human speech in the most efficient way possible. Machine language algorithms, along with natural language processing techniques are used to process and interpret spoken language. Voice AI has found numerous applications such as smart home devices, in-car voice assistants, and virtual assistants.
How will voice AI impact car manufacturing and end-user experience?
Voice-activated features
Car manufacturers are making voice-activated features available so drivers can make phone calls, adjust the temperature inside the car, listen to music, receive alerts about congested areas and weather conditions, etc. at the touch of a button. Thus, they won’t get distracted and can keep their eyes on the road.
Monitoring driver behavior via voice AI
AI can be used to improve driver monitoring systems (DMS), for enhanced road safety. DMS is able to identify signs of fatigue, reckless driving, drowsiness, etc. and alert the driver immediately so they can correct their behavior. AI-driven DMS can significantly lessen such incidents, saving lives and reducing injuries on the road. Advanced systems are able to adjust vehicle controls, if a driver is unable to operate the vehicle safely.
Entertainment
Vehicles are no longer just used to travel from one place to another. People wish to be entertained, especially if they are going on long journeys, so car manufacturers have come up with state-of-the-art infotainment systems. Using voice technology, they can play their favorite track, control navigation, make audio & video calls, and more.
Predictive maintenance and vehicle diagnostics with voice AI
Remote vehicle diagnostics (powered by AI) enables monitoring in real-time, so problems can be detected without needing a physical inspection. The technology enables faster detection and resolution of problems, minimizing vehicle downtime and driver inconvenience. Using AI, predictive maintenance analyses data from different vehicle sensors, to find out which parts are likely to fail. Being proactive can prevent breakdowns and decrease maintenance expenses. If one can detect small problems before they become major issues, automotive service providers can ensure that vehicles remain in optimal condition, extending their lifespan and boosting resale value.
Using voice AI to tackle insurance fraud
Did you know the FBI has stated that insurance fraud, barring health insurance, ups the average family’s premiums in the U.S. between $400 and $700 annually? However, AI can effectively identify patterns and anomalies in the data from claims, which could indicate fraudulent activities. Fraud detected systems that use AI can effectively handle massive amounts of data quickly and more accurately. For example, AI can analyze data from vehicle telematics, accident reports, and historical claims to detect inconsistencies and flag suspicious claims for further investigation.
Personalized voice assistance
Car manufacturers are now integrating AI-powered voice assistants to provide users with a driving experience like never before. The technology anticipates the drivers’ preferences and behaviors to provide personalized recommendations and solutions. Moreover, it offers hands-free control over several functions such as navigation, climate control, and entertainment. For instance, BMW’s voice AI can learn from drivers’ habits and moods, while adjusting accordingly. Augmented reality capabilities let the occupants in the car participate in the metaverse and connect virtually with friends and family from the car.
AI has a lot of potential, but automobile manufacturers have to consider the accuracy of voice recognition software, compatibility with other systems in the vehicle, ability to work despite noises from the background and road, and privacy and security concerns, before this technology is implemented on a large scale globally. Stay tuned as we keep you in the loop for what’s to come in the automotive industry!
