According to a recent global study by McKinsey, just 1% of respondents across all regions and customer groups agreed they are completely satisfied with their car buying experience. The pandemic
The auto retail industry is changing rapidly, especially after the Covid-19 pandemic. As a result, dealerships must get creative to meet sales quotas and ensure long-term profitability. But everything can’t
With every aspect of our lives moving online, car buying isn’t to be left behind either. Nowadays, customers conduct a major portion of the vehicle buying process online, so dealerships
The Covid-19 pandemic appears to be nearing the end, with the automotive industry slowly recovering as well. Many automotive dealerships had resorted to conduct the entire process of car buying
In this episode, Mark and John are joined by Siim and Janek- Estonians, who live and breathe the digital automotive retail software. They’ve spent their entire careers in the digital
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For automotive dealerships, there is one ultimate goal – to sell more vehicles and rake in profits. But that is easier said than done! Several industries depend on repeat purchases;
In the ever-changing fast-paced world of digitization, choosing the best fit when it comes to the type of IT infrastructure of the company, may prove to be quite a challenge
Digital retailing was merely an interesting topic of discussion a few years back. As consumer’s lives became more digital, dealerships and other retailers realized they need to keep up.
When it comes to buying cars, customers are now prioritizing convenience before everything else.
The automotive landscape is no longer what it used to be. New services and players are coming up, such as car centers, online trade-ins, and so on. Customer loyalty at the point of sale has also undergone a paradigm shift. Needless to say, it is very important to ensure customer loyalty for retention and future sales.
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